2017 - 2024 | Giant Killer Records San Diego, California
Project Management/Curation/Customer Experience:
Championed customer experiences by designing and executing a
launch event for 50+ attendees, curating a cross-functional team
including artists and vendors, coordinating all aspects from
concept to delivery.
Creative Collaboration/Resourcefulness:
Partnered with 11-person cross-functional creative team to produce
two songs with accompanying music videos surpassing 200k views,
contributing original ideas and leveraging team strengths to
deliver high impact results.
Technical Skill Development/Adaptability/Problem
Solving:
Developed expertise in web platforms, content management, and
digital distribution. Proactively resolving project challenges
such as cancelations and limited resources, while building and
improving necessary technical competencies needed to deliver
successful outcomes.
Team Lead, Customer Service Professional
2015 - Present |
The 3rd Corner Wine Shop and Bistro San Diego, California
Cross-Team Communication/Operations Coordination:
Have led high volume customer experience operations for 10 years,
managing end-to-end flow of 20,000+ orders in fast-moving,
cross-functional environment while continually improving accuracy,
efficiency and team communication.
Customer Support/Problem Solving/Resourcefulness:
Meet needs of 100+ customers per shift, driving $5,000-$20,000 in
revenue through solution-focused support and effective escalation
of complex issues.
Customer Issue Resolution/De-escalation:
Resolved complex customer disputes, preserving $5k in potential
losses. Negotiated alternative solutions by actively listening,
demonstrating empathy, and guiding customers toward mutually
beneficial resolutions.
Team Leadership/Operational Optimization:
Led front-of-house team of 7 and coordinated with back-of-house
teams to serve 100+ customers per shift, employing emotional
intelligence, adaptability, and prioritization to maintain high
customer satisfaction.
Customer Experience Professional
2015 - 2018 | The Lot Luxury Cinema, San Diego, California
Innovation/Design/System Thinking:
Applied design and system thinking to optimize operational
workflows–mapping runner paths, identifying friction points, and
redesigning processes to improve customer experience
Customer Experience/Launch Operations:
Supported the successful launch of two new locations within 12
months by helping coordinate high-volume operations and customer
flows for 2,000+ guests per night, ensuring smooth service
delivery, rapid issue resolution, and a consistently positive
customer experience
Military Service
Gas Turbines Systems Technician
United States Navy San Diego – Honorable Discharge
Awards & Medals:
Meritorious Unit Commendation, National Defense Service Medal,
Global War on Terrorism Service Medal, Sea Service Deployment
Ribbon
Top Graduate — Basic Engineering Common Core (BECC) & Gas
Turbines Systems Technician Training:
Top Graduate, Basic Engineering Common Core (BECC) & Gas
Turbines Systems Technician Training
Division Leadership / Training Excellence:
Division Leader for a “Hall-of-Fame”, top-of-class recruit
training division
Operational Deployments:
Served two deployments on USS Decatur (DDG-73) to the Persian Gulf
in support of Operation Iraqi Freedom
Adaptability / Excellence:
Promoted to a senior position in less than one year due to
exceptional performance in naval training and education.
Operational Excellence / Efficiency / Quality
Assurance:
Executed operational procedures and incident response with strict
adherence to standards and protocols. Managed the safe onboarding,
storage, and transfer of millions of gallons of fuel during
multiple missions and deployments onboard the USS Decatur
(DDG-73).
Procedural Adherence / Operational Compliance:
Conducted planned maintenance for fuel storage, transfer, and
purification systems and machinery according to established
guidelines, contributing to operational readiness for two 6-month
deployments to the Persian Gulf during Operation Iraqi Freedom.
Technical Operations Management / Documentation:
Managed helicopter refueling systems testing, audits, and
documentation, including refueling for two emergency helicopter
operations and dozens of missions in the Gulf.
Volunteer Service
Personal Freedom & Growth Coach
2018 - Present |
Awaken Church Restored Program, San Diego, California
Teaching/Leadership:
Delivered interactive Zoom-based instruction to 7 teams of 8–12,
using a structured, camera-on format to support participant
development and strengthen their personal growth skills
Public Speaking/Verbal Communication:
Speak on circuit of 4 different campuses inspiring audiences and
effectively communicating practical solutions for personal and
relational restoration