bash-3.2$ The Good Will Hunting of Tech built by grit not by degree. A customer experience professional with 15 years of experience bridging the gap between service, operations and production by translating customer needs into solutions and creative visions into reality. My background includes experience in customer communication, cross-team collaboration and coordination, and creative problem solving. My growing curiosity and commitment to learning have driven me to expand my technical skills through continuing education over the past two years. I’m confident that my strong customer service background, paired with a developing technical perspective, will allow me to bring meaningful value to the tech industry — both by understanding customer needs clearly and by helping translate those needs into effective technical solutions.

bash-3.2$ In my current role as Team Lead at The 3rd Corner, I’ve refined my ability to build relational equity with the back-of-house team and act as an effective liaison. By understanding production, I can translate customer needs — gained through active listening, communication, and empathy — into clear direction for both back- and front-of-house teams to provide tailored solutions. In a previous role at The Lot, I helped launch two locations and contributed to developing systems that improve service and customer experience, while continuously working towards seamless integration of production with service in a unique luxury cinema dining experience. As a creative business owner, I worked as an artist curator and project manager, collaborating with diverse teams to produce events, music, and video content. I helped turn creative vision into reality by coordinating technical and creative contributors, problem solving, and filling in any gaps by learning whatever was necessary to move the project forward.